As a research-intensive higher education institution, Khalifa University firmly believes that quality underpins innovation. But in order to convey to stakeholders our emphasis on quality and the continuous steps we have initiated over the years, it is equally essential that we are certified for quality by the appropriate global and local organizations. The following is the list of such certifications that assures our partners that Khalifa University always remains committed to quality across all operations.
is a globally recognized standard for quality management systems. The certification demonstrates that an organization has implemented and maintains an effective quality management system that meets the requirements of ISO 9001:2015. The scope of certification indicates that Procurement and Contracts Department has demonstrated the ability to plan and control procurement activities, ensuring that goods and services are procured efficiently and effectively. This includes everything from identifying procurement needs to selecting suppliers, negotiating contracts, and managing the delivery of goods and services. By achieving this certification, Procurement and Contracts Department has demonstrated that it has implemented processes and procedures that conform to international standards for procurement and contracts management.
is a quality management standard that provides guidelines for monitoring and measuring customer satisfaction. This standard is designed to help organizations identify and understand their customers’ needs and expectations, measure their level of satisfaction, and implement improvements based on feedback received.
to be certified to ISO 10004:2018, Khalifa university achieved several main pillars, including:
Customer focus: This involves a commitment to understanding and meeting customer needs and expectations, and ensuring that all employees are aligned around this goal.
Leadership: Effective leadership is crucial for creating a culture of customer satisfaction and ensuring that everyone in the organization is committed to delivering high-quality products and services.
Engagement of people: This involves ensuring that all employees are engaged in the customer satisfaction process, from frontline staff to top-level executives.
Process approach: This involves adopting a systematic approach to customer satisfaction, including setting objectives, measuring performance, and continuously improving processes.
Improvement: This involves continuously monitoring and measuring customer satisfaction, identifying areas for improvement, and implementing changes to improve customer satisfaction.
By achieving these main pillars, Khalifa University demonstrate its commitment to providing high-quality products and services and to continuously improving its customer satisfaction.
is an international standard for Occupational Health and Safety (OHS) at work. It aims to establish, implement and maintain an OH&S management system to improve occupational health and safety, eliminate hazards and minimize OH&S risks in order to achieve safe working environment.聽
is an international standard for designing and implementing an environmental management system(EMS). It aims to provide a framework and guidelines for creating environmental management system to improve environmental performance, enhance resource efficiency and reduce waste and emission.
is an international standard for designing, implementing and maintaining an energy management system. It aims to increase energy efficiency, promote best energy practices and improve energy performance.聽
